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AI EMAIL TRIAGE

Turn email chaos into clear decisions.

UnitOne Triage connects to Gmail and Outlook, classifies every incoming email, drafts replies for the routine ones, files the bulk, and flags what needs a human. Nothing is ever sent without your approval.

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AI interprets. Your policy routes. People approve.
UnitOne TriageINTERACTIVE WORKFLOW PREVIEW
Renewal process questionConnected inbox · Routine question
AI ASSISTED
Could you confirm the next step for renewing our service?10:42
Routine question · draft ready
Thanks for checking in. I’ve prepared the renewal steps for your review before this reply is sent.Draft ready
Review decision…
Illustrative product workspace
One email operations workspace
  • Smart classification
  • AI draft replies
  • Shared review queue
  • Auto-filing
  • Roles & permissions
  • Audit logs
OPERATIONS BEHIND THE INBOX

Email is already where work arrives. Triage gives every message a controlled next step.

Incoming messages become structured decisions instead of a growing unread count. Triage preserves provider context, applies workspace policy, prepares safe drafts, and keeps human judgment in the loop.

Explore the platform
TWO CONNECTIONS. ONE SYSTEM.

Gmail, Outlook, or both together.

Every connected inbox feeds one triage queue, one review system, and one tenant-scoped audit log.

GOOGLE GMAIL API

Gmail mode

Connect a Gmail or Google Workspace inbox through OAuth.

MICROSOFT GRAPH

Outlook mode

Connect Outlook or Microsoft 365 through OAuth.

GMAIL + OUTLOOK

Both together

Review both providers through one controlled workspace.

ALL INBOXES FEEDUnitOne Triage SystemClassification · Drafting · Filing · Review · Audit

Each organization connects its own accounts. Provider tokens, messages, usage, decisions, and audit records remain scoped to that workspace.

BUILT FOR EMAIL-DRIVEN WORK

One platform. Different review responsibilities.

Triage adapts the first-pass workflow while leaving sensitive decisions with the right people.

01

Founders & executives

Incoming email → priority detection → decision queue → owner review

02

Sales teams

Enquiry → routine draft → follow-up flag → salesperson approval

03

Support teams

Support request → classification → shared review → approved reply

04

HR & recruiting

Application → role classification → review queue → human response

05

Finance & admin

Invoice → sensitive flag → finance review → recorded decision

06

Agencies

Client inbox → workspace isolation → assigned reviewer → audit trail

FROM INBOX TO OUTCOME

Short workflows. The same controlled foundation.

Every email is understood, routed by policy, and held for the appropriate review when judgment is required.

Founder
  1. 1Email arrives
  2. 2Priority detected
  3. 3Decision queue
  4. 4Owner review
Sales
  1. 1Enquiry
  2. 2Draft prepared
  3. 3Follow-up flagged
  4. 4Sales approval
Support
  1. 1Request received
  2. 2Category assigned
  3. 3Shared review
  4. 4Reply sent
Recruiting
  1. 1Application
  2. 2Role matched
  3. 3Human review
  4. 4Response
Finance
  1. 1Invoice
  2. 2Sensitive flag
  3. 3Finance approval
  4. 4Audit record
THE TRIAGE PLATFORM

Everything the inbox needs before a decision leaves it.

A connected email operations product, not an autonomous sender.

01

Classification

Understand the purpose, category, risk, and confidence of each incoming email.

  • Routine and sensitive categories
  • Confidence thresholds
  • Human fallback for uncertainty
02

Drafting

Prepare useful replies for routine messages without giving the model sending authority.

  • Context-aware reply drafts
  • Editable subject and body
  • Approval required before sending
03

Filing

Keep bulk and low-value mail organized through explicit, workspace-controlled policy.

  • Provider labels and folders
  • Category-level filing rules
  • Pause automation by category
04

Review & approvals

Give the team one queue for drafts, flags, reclassification, escalation, and sending.

  • Shared review queue
  • Owner, admin, reviewer roles
  • Approve, edit, reject, or escalate
05

Intelligence

See what entered the system, what AI suggested, and what people decided.

  • Usage and queue analytics
  • Tenant-scoped audit trail
  • Background job visibility
EMAIL VISIBILITY

Start the day knowing what needs attention.

The review dashboard brings drafts awaiting approval, sensitive flags, filed messages, usage, and recent decisions into one clear workspace.

  • Drafts waiting for human approval
  • Sensitive and uncertain messages flagged
  • Filed counts, usage, and audit visibility
GOOD MORNINGYour inbox review brief
Today · Example data
DraftsAwaiting approval
FlaggedNeeds review
FiledOrganized
Email activityLast 7 days
MTWTFSS
Priority queue

Review a finance attachment

Approve three routine drafts

Bulk mail filed by policy

Audit watchEvery classification, edit, approval, and send remains traceableView history
SECURITY-FIRST. HUMAN-IN-CONTROL.

Useful interpretation.
Human sending authority.

Triage separates AI classification and drafting from the act of sending. The system routes uncertain or sensitive mail to people, and outgoing replies require approval by default.

Tenant isolated Auditable Human approved
  • AI interpretation is separated from provider sending actions
  • Human approval is required before a drafted reply is sent
  • Confidence thresholds route uncertain email to reviewers
  • Tenant-isolated data and encrypted OAuth tokens
  • Server-enforced roles, permissions, and audit logs
  • Pause automation immediately for any configured category
WHY TRIAGE

The decision after the email matters.

Triage carries context from the inbox into a controlled review workflow without replacing human authority.

Operations depth

Move from inbox to classification, draft, review, filing, and audit without rebuilding context.

Predictable plans

Clear monthly email allowances and connector limits make expected usage visible.

Human authority

People approve replies, handle uncertainty, and can pause category automation.

Your existing inbox

Connect the Gmail and Outlook accounts your team already uses.

PLANS THAT GROW WITH THE INBOX

Start free during the pilot.

Choose the allowance that matches the inbox workload. Charging is not enabled during the pilot.

Starter
Freeduring the pilot

500 emails / month

For a focused inbox workflow

Free during the pilot
  • Smart classification
  • AI draft replies
  • Shared review queue
  • Approval required before sending
Start Free Pilot
MOST POPULARGrowth
Freeduring the pilot

5,000 emails / month

For teams managing a larger shared workload

Free during the pilot
  • Gmail and Outlook connections
  • Classification and draft assistance
  • Workspace roles and permissions
  • Audit history
Start Free Pilot
Scale
Freeduring the pilot

50,000 emails / month

For higher-volume email operations

Free during the pilot
  • Gmail and Outlook connections
  • Shared review queue
  • Category-level automation controls
  • Usage analytics and audit trail
Start Free Pilot
Paid pricing will be announced at launch.
BUILT FOR SERIOUS OPERATIONS

Production-shaped from the foundation.

Built by UnitOne AI with a production deployment, tenant-isolated data, encrypted backups, health monitoring, auditability, and human-controlled AI.

Production deploymentTenant-isolated dataEncrypted backupsMonitoring & health checksAuditable operationsHuman-in-control AI
BUILT BY UNITONE AI

Put every incoming email on one clear decision path.

Connect a test inbox, review how Triage classifies the work, and keep people in control of what is filed, approved, and sent.

Start Free Pilot Request Demo
Production deployment Secure multi-tenant foundation Gmail and Outlook